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The only minor hiccup was that they don't pull the container until you show up due to no-shows.

Scheduling and accessing the unit for use at the local warehouse was also a breeze. The pickup was quickly done and it was a breeze back to the Los Angeles warehouse. Upon arriving a day earlier at the local warehouse, we were able to schedule delivery one day earlier at the house. I was impressed with how careful they were with loading. The pickup process was easy, with calls before and after. There was daily availability to schedule pickup, and communication was clear throughout the long-distance move through the portal. Throughout the process, we had to change our anticipated pickup date several times due to delays in our move, but each time we were able to change the date easily through their portal. The quality of the units was on par with what was described, and we were happy with our choice as they seemed sturdier than PODS. We initially scheduled for one container and quickly had to add another, but the second delivery went just as well as the first. Our first delivery went smoothly with great communication before and during the delivery. Additional savings from an AMEX Offer sealed the deal. However, thanks to the helpful advice and tips from this subreddit, we decided to give them a chance after the company offered to price match PODS and were very upfront about their process and pricing. Initially, I was a bit hesitant to use 1-800 Pack Rat due to some negative reviews and discussions on this subreddit. I recently made a long-distance move from Dallas, TX to Los Angeles, CA and wanted to share my positive experience using 1-800 Pack Rat for our move.